Privacy Policy

Last updated · April 28, 2026

Pamela Ossa PA ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit pamelaossa.com or interact with our services.

Information We Collect

Information You Provide

When you fill out a form on our website — including home valuation requests, contact inquiries, or consultation requests — we collect:

• Your name
• Email address
• Phone number
• Property address and details (when applicable)
• Any additional information you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring URL and traffic source
• UTM parameters and ad-click identifiers (such as Facebook click ID)

This information is collected via cookies, pixel tags (including the Meta Pixel), and similar tracking technologies.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the real estate services you've requested
• Send you home valuations, market updates, and follow-up communications
• Send appointment confirmations and service-related notifications
• Improve our website and marketing efforts
• Comply with legal obligations

SMS and Text Messaging

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number and SMS opt-in consent are used exclusively for communication between you and Pamela Ossa PA.

How You Opt In

You opt in to receive SMS messages from us by checking the consent checkbox on our lead capture forms and submitting the form. The consent language explicitly states that you agree to be contacted via call, email, and text for real estate services.

Message Types

SMS messages may include:

• Confirmation of your inquiry or request
• Delivery of home valuations and market information
• Appointment scheduling and reminders
• Follow-up communications related to your real estate goals
• Occasional market updates and relevant local information

How to Opt Out

You can unsubscribe from SMS messages at any time by:

• Replying STOP to any text message you receive from us — you'll receive one final confirmation message and no further messages thereafter
• Replying HELP for assistance
• Contacting us directly using the information at the bottom of this page

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. If you have questions about your text plan or data plan, please contact your wireless provider.

SMS Terms and Conditions

1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.

2. You can cancel the SMS service at any time. Just text "STOP". After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at possarealtor@gmail.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: pamelaossa.com/privacy

Email Communications

By providing your email address, you agree to receive emails from us related to your inquiry, real estate services, and occasional market updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Sharing Your Information

We do not sell or rent your personal information. We may share information with:

• Service providers who help us operate our business — including our customer relationship management software (FollowUpBoss), our automation platform (GoHighLevel), and our email and SMS service providers. These vendors are contractually obligated to protect your information.
• Coldwell Banker Realty, our brokerage, when necessary to fulfill our real estate services to you.
• Legal authorities, when required by law, court order, or to protect our legal rights.

Cookies and Tracking

Our website uses cookies and tracking pixels — including the Meta Pixel from Facebook — to understand how visitors interact with our site, measure the effectiveness of our advertising, and provide a better user experience. You can disable cookies through your browser settings, though this may affect the functionality of our site.

Data Security

We use commercially reasonable safeguards to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of the information we have collected

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically.